"Yea, see, your notice is yellow. That's wrong. It needs to be orange. Go to the license window and fill out Form 81-897."
L&I has a new chief — Frances Burns, who was hand-picked by Mayor Nutter himself.
Can this be seen as a step toward a more customer-, nay, business-friendly Department of Licenses and Inspections??
Well, at the very least, it’s surely a start. She's charged with fixing a department rife with problems.
Mayor Nutter has long promised to ease red tape at Licenses and Inspections and his just-named Commissioner at L-and-I vows speedy reforms.Ya think?!
“It’s time that we really embrace reform.”
Fran Burns will spearhead reform after Mayor Nutter chose her to head up the multi-tentacled Department of Licenses and Inspections. Slashing red tape is job one, says Burns.
For example, the city currently has more than 100 different types of licenses:
"We think that that's one quick place that we can look and say, 'alright, we can whittle that down.'"
Customer service, people. That shit is the wave of the future.
(So is installing Retail Czars. Believe it.)
Looks like Team L&I is already down with this. And even better:
In addition to L&I's obvious role in protecting health and safety, it also has a key role in economic development, Burns said.That's right: L&I should facilitate the development process — not obstruct it.
The Department will be paying more attention to its role in the development process, and its link with the Commerce Department and Planning, she said.
New Head of L&I Vows to Speed Up Reforms in Philadelphia [ KYW 1060 ]
Breaking: Nutter taps Burns to head L&I [ Plan Philly ]
Melograno Loses Lease, Neighborhood Loses A Lot More
[ Photo via Flickr user wonder al ]